The whole idea behind MioWorks.com is to provide today’s small business owner with an option to better service their clients while saving money and time. Typically customer service is something that is only done in a reactive manner. MioWorks helps to change that paradigm so that companies can be proactive in sharing information, responding to client requests and keeping the business running.
One of the benefits of using MioWorks to interact with clients is the fact that by default you will use less paper. Now this won’t turn you into a “paperless” office over night. But, MioWorks helps you to reduce the amount of paper, envelopes and stamps it takes to keep your business running. A great example is from one of our customers in Arizona. This five person office services over three thousand local residents and helps them manage their property tax burdens. In a time of tremendous deflation of property prices, business is booming for their small firm.
They turned to MioWorks.com to see if our small business application would help them with a simple project. They needed to customize and send out a private 10 page report to each and every client. When they looked into the cost for doing this manually it broke down as follows:
- 30,000 printed pieces of paper (estimated at $.05/page) = $1,500
- 3,000 8.5×11 self seal envelopes @ .14 each = $420
- 3,000 $2.95 Priority Mail envelopes = $8,850
- 3,000 address labels @ .04 each = $120
The total cost of this single project was $10,890 plus the cost of the administrative labor to print, stuff and label every envelope. The company created a MioWorks.com account and ran a small test for 10 of their clients. When they printed out the personalized report, they just saved it as a PDF file instead of printing it. They then created a contact record in their MioWorks.com application and activated the customer portal. Finally they uploaded the document to the contact record and shared it with the client. MioWorks automatically sent the client log in credentials and a notice that the property tax report was available on-line.
Customers in the pilot program were impressed. They couldn’t believe that the small company could take advantage of internet technology to provide a secure portal to share information 24hrs a day. Customers could access their report without calling the office and without searching through email. The level of customer satisfaction increased while the burden on the admin staff began to lessen. The company then rolled out the program to all 3,000 clients.
The end result is that for the $25 a month MioWorks.com subscription, the company had just figured a way to save well over $10,000 and thousands of pieces of paper and envelopes. They also improved their level of service and convinced their clients that doing business with them was easy and convenient. The company continues to use MioWorks as a repository for customer invoices, quotes and even court documents. They report that the customers absolutely love the solution and it has helped their business scale faster and bigger without needing to add new staff members.
