Today (Friday July 17th) outbound emails to clients for portal activation and password resets were not being properly delivered. After diagnosis we determined that our outbound email gateway was accidentally being blocked. We have rectified the situation and have implemented a secondary strategy for outbound emails so the risk of this problem occuring again is greatly reduced.
If you activated customer portals today and your client did not receive the notification email, please follow these steps to resend a password & login information:
Fist you access the contact detail record in your mioworks.com application, then click on the Portal Access (2) link in the Action for this Contact box. Finally, click the box to auto-generate a password or type in a password then click “Re-send” (3). This will resend an email message to the contact with log-in credentials.
