July 24, 2009
Today we pushed out several updates to the MioWorks application. Thanks to all of our customers who provide us feedback on our product. This truly helps us build a customer driven product that you’ll love using every day. Here is a brief summary of what we have added to the MioWorks.com application:
- Note entry on the contact detail page has been augmented to use a graphical editor allowing you to better format notes
- Added more space to the folder name column to show longer names
- Added a hoover tool tip that will show the full name of folder
- New field to add a contact to a list is now on the “add new contact” screen
- Ability to add keywords when you perform an export action – great for keeping track of reasons for export such as “July-Mailer” or “Shared-with-Partner”
- Trial expiration date is now displayed on the System Administrator page
- Fixed several bugs related to Safari 4
Please feel free to send up feature requests and problem reports. Just click on the “HELP” button at the top of the page when you are logged into MioWorks.com. Then just fill out the form provided..it’s that simple.
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Posted by David Abramowski
July 17, 2009
Today (Friday July 17th) outbound emails to clients for portal activation and password resets were not being properly delivered. After diagnosis we determined that our outbound email gateway was accidentally being blocked. We have rectified the situation and have implemented a secondary strategy for outbound emails so the risk of this problem occuring again is greatly reduced.
If you activated customer portals today and your client did not receive the notification email, please follow these steps to resend a password & login information:
Fist you access the contact detail record in your mioworks.com application, then click on the Portal Access (2) link in the Action for this Contact box. Finally, click the box to auto-generate a password or type in a password then click “Re-send” (3). This will resend an email message to the contact with log-in credentials.
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Posted by David Abramowski
July 17, 2009
Today we rolled out a few customer requested updates into the MioWorks.com production system. We have added drop down selections for Twitter, Facebook and Fax Number to the “other contact” type field when you are adding a new contact record. In addition there were fixes made to a few bugs related to multi-keyword SmartGroups and several cosmetic fixes.
Just to keep everyone in the loop, we are currently working on the following:
* Safari 4 fixes for the add contact page
* Addition of custom fields that you can define
* Increasing the size of the folder name field and providing hoover tip with the full name
* Allow you to add a contact to a list at entry time
* Improvements to the issue management display style to be more conversational
These are just a few of the short term fixes we plan to implement over the next few weeks. As they are implemented we will post updates here on the blog.
Thanks to all of our customers who provide us with information on bugs as well as suggestions for additions. We always welcome your feedback. If you have a feature request, please use the contact us form found on the “Help” page when you are logged into your version of MioWorks.com
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Posted by David Abramowski
July 10, 2009
Prospecting is an everyday occurrence for the small business. Existing clients, new prospects, people you meet on the street – no matter where you are you are always selling. Here are three ways MioWorks.com can help you with your prospecting…
Call downs with SmartGroups
Call downs are the workhorse of prospecting. You get a list and you start dialing for dollars. MioWorks can help you organize this process by using SmartGroups. SmartGroups allow you to use search terms or tag to create a dynamic group. At MioWorks we tag contacts with a keyword like July07Calls. We then create a SmartGroup based upon that keyword. As the team calls through the SmartGroup they simply remove the tag from the contact. The end result is that all of us can work on a single list and never have to worry about doubling efforts or calling the same person twice.
Follow up using tasks
A second prospecting method is to use the task feature of MioWorks. You can apply a task individually to a single contact or a group of contacts. MioWorks makes it simple to apply a followup task to SmartGroups, contact lists and multiple hand selected contacts. By adding an individual task you’ll have a record of the task as well as the completion date. Use this method if you want more accountability and audit-ability on your prospecting.
Initiate a conversation with existing customers
Unique to MioWorks is the ability to initiate a conversation with your existing customers. This is a terrific form of prospecting that can be done with tact so that clients don’t feel like they are being marketed to. Now this option is only available if you are using MioWorks and have activated customer portals for your clients. If you have done this already then great…here is what you do. For each client that you want to electronically prospect, create a new issue of the type “Question”. Then ask the contact a question that can lead to a follow up phone call or meeting. It’s that simple. MioWorks will automatically notify the contact that there is a new message waiting for them. When the person logs into your MioWorks.com customer portal they will be able to participate in a 2 way conversation about the question you asked. It’s a great way to build rapport and improve your prospecting without being spammy.
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Posted by David Abramowski
